Support

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 If you need any help or support on any issues to do with our telescopes or educational programmes then you can get help in the following ways:

 

On Sky

The new observing interface, On Sky, developed by LCOGT is now live. It is significantly differen to the RTI so we have prepared a number of guides to help you observe. Click here to access the Getting Started Guides.

 

Support Forums

There are many answers to questions you have in our fully searchable Support Forums . If you have a question which is not answered by the information available on the Forums, please submit your own. You will be asked to login to the forum to post your question. The username and password is the same as your Faulkes account username and password set to upi when you first registered. To set up an account for the support forums, click on the "Create New Account" link and enter your detatils. Your login details will then be sent to you in an email. 

Any user can answer a posting made in the Support Forum, so you can ask questions about our projects and educational materials as well, and receive answers from members of the FT team as well as other FT users.

 

Requesting more time?

Please email accounts@faulkes-telescope.com with your name and the name of the school you are registered under. We will then credit extra time to your account.  Please also specify if your require Slot (hours) or Queue (hours).

 

Frequently Asked Questions

Please visit our Frequently Asked Questions (FAQ) page for answers to common user enquiries.

 

Email 

If you have a question and would like to get in contact via email, please use our online contact form, by clicking here.

 

Telephone

Support Line: +44 (0) 1443 654713

Calls charged at your local phone rate.

If you would like to contact us regarding an issue that is not support, please click here for contact details.

 

Information

If you require general information about the project you can email the operations centre using:

info "at" faulkes-telescope.com (N.B. This is not a support email address)

 

Terms and Conditions

The terms and conditions can be found in the following documents:

Terms and conditions - UK schools Download
Term and conditions - UK other users Download